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How do we learn to negotiate when the conflict is inevitable?

People differ in their character, temperament, and other criteria and react differently to the situations they find themselves in. Even if a person is very peaceful, he cannot always avoid disagreements with others. We have different views, which can lead to difficult situations, especially conflictual ones. The term “conflict” can have many definitions, but they all emphasize the presence of disputes, especially in human interaction.

Unfortunately, key HIV communities in Ukraine face widespread rights violations, prejudice, and discrimination due to their membership in a vulnerable group. The REAct system has repeatedly recorded cases of improper treatment of community representatives, which led to severe conflicts.

So, today, we offer to figure out how to behave if a conflict is inevitable.

Remember! Conflict is not a tornado or chaos but a structured phenomenon. Quite predictable and manageable. There can be no winner in an interpersonal conflict. But avoiding a conflict whose time has come is also dangerous.

Being able to conflict is an art worth learning.

Do not avoid the dispute, do not attack and do not defend yourself, but behave psychologically competently in the conflict.

Below are several rules that may be useful to you in conflict situations:

Rule 1. Let the opponent speak without interrupting him. Sometimes, this is enough to resolve the conflict.

Rule 2. Show your opponent a genuine interest in what he has to say. Truth is not born in disputes but in discussions. And for this, you need to allow a person to express his position.

Rule 3. Always allow your opponent to save face. Even if he is 100% wrong, never point it out directly.

Rule 4. Show respect for your opponent. For this, it is enough to monitor your intonations and not allow any harsh statements.

Rule 5. Stay open and honest. Hints and innuendos only increase the conflict.

Rule 6. Do not look for the guilty. Blaming the opponent is the best way to start a protracted conflict without a chance to resolve it.

Rule 7. Admit that you, too, can be wrong. Admit it sincerely if the opponent’s arguments are reasonable and obvious. It is the most challenging thing to do, but a person who knows how to apologize is strong.

If your rights or the rights of your loved ones have been violated, you can always contact REAct specialists and get free help and support.

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