Elena (name changed), a young mother living with HIV, faced discrimination and neglect at a polyclinic after moving to a new neighborhood. With a six-month-old baby who had digestive problems, she urgently needed baby food. However, after contacting the new pediatrician, she was denied it.
At first, the doctor explained the refusal by the lack of food at the moment and offered to come back later. But during the next visit, Elena heard a new refusal: according to the doctor, the nutrition in the polyclinic is limited, and according to the documents from the previous medical facility, she had already received what she was entitled to.
When Elena tried to explain that she was entitled to other amounts of food due to the child’s condition, the doctor reacted with obvious disdain: “I know your case, you should have thought when you were going to give birth with such problems. You have already received your allotted amount. If you don’t have enough, go to the AIDS Center or buy it yourself.”
Elena was shocked by such rude words and blatant discrimination. Realizing that she could not stand aside, she turned to REActors for help. They not only advised her on her rights but also offered to accompany her to the clinic for further action.
Together with the REActor, they approached the management of the medical facility. Elena told her story, and the management expressed indignation at the doctor’s behavior. The pediatrician was summoned for a conversation in the presence of Elena and the REActor. The management reminded the doctor of the legislation concerning protection against discrimination and that such treatment of patients was unacceptable.
As a result, Elena was given baby food in full. The management of the polyclinic apologized and assured that such cases would not happen again.
This story showed Elena and other mothers that it is important to fight for their rights and not to be afraid to report injustice. Her case was an example of how determination and support can help to overcome discrimination in the health care system and achieve respectful treatment.
Also read:
Resisting discrimination: a new chapter in the struggle for LGBTQIA+ rights in Kazakhstan
Fighting for rights: new challenges for the LGBTQIA+ community in Kazakhstan