{"id":8887,"date":"2022-07-20T13:13:15","date_gmt":"2022-07-20T10:13:15","guid":{"rendered":"https:\/\/react-aph.org\/recommendations-for-verbal-de-escalation-in-a-dangerous-situation\/"},"modified":"2022-07-20T13:13:57","modified_gmt":"2022-07-20T10:13:57","slug":"recommendations-for-verbal-de-escalation-in-a-dangerous-situation","status":"publish","type":"post","link":"https:\/\/react-aph.org\/en\/recommendations-for-verbal-de-escalation-in-a-dangerous-situation\/","title":{"rendered":"Recommendations for verbal de-escalation in a dangerous situation"},"content":{"rendered":"\n<p><strong>Recommendations for verbal de-escalation in a dangerous situation<\/strong><\/p>\n\n\n\n<p>When a potentially verbal and\/or physically dangerous situation arises, verbal de-escalation practices can be helpful.<\/p>\n\n\n\n<p><strong>Remember: an angry person has a reduced ability to think logically.<\/strong><\/p>\n\n\n\n<p>De-escalation techniques are not something natural and intuitive to our psyche, so sometimes we are forced to respond in a more familiar way: fight, or freeze when dealing with a threat. However, choosing the path of de-escalation, we must consciously appear focused and calm.<\/p>\n\n\n\n<p>The technique described below must be practiced before it is needed so that it can become a competent habit.<\/p>\n\n\n\n<p><em><strong>Step 1. Prepare yourself.<\/strong><\/em><\/p>\n\n\n\n<ul><li>Relax your facial muscles and try to look confident. Model your voice so that it sounds low and monotone, but not emotionless.<\/li><li>Don&#8217;t defend yourself! Even if the comments or insults are directed at you. Remember, they are not about you.<\/li><li>Find out about any resources available to help. Know that you have a choice to walk away or call for help.<\/li><li>Treat the person with respect, even when firmly setting limits or calling for help. An excited person is very sensitive to feelings of shame and disrespect.<\/li><\/ul>\n\n\n\n<p><em><strong>Step 2: Never turn your back, for any reason. Always be at eye level.<\/strong><\/em><\/p>\n\n\n\n<ul><li>Leave extra physical space between you: about three to four times more than usual. Anger and worry fill the extra space between you and the person.<\/li><li>Stand at an angle so you can move to the side if needed.<\/li><li>Do not maintain &#8220;constant&#8221; eye contact or force the other person to do so. Allow me to detach or look away.<\/li><li>Do not point or shake your finger.<\/li><li>Don&#8217;t smile. It can look like a sneer or anxiety.<\/li><li>Do not touch. Cognitive dysfunction in agitated people causes them to misinterpret physical contact as hostile or threatening.<\/li><li>Keep your hands slightly away from your pockets, up and accessible to protect yourself. It also demonstrates that you have no concealed weapons.<\/li><li>Do not argue and do not try to convince, give a choice, that is, the authority to make a decision on your own.<\/li><li>Don&#8217;t defend yourself and don&#8217;t judge.<\/li><\/ul>\n\n\n\n<p><em><strong>Step 3. A de-escalation conversation.<\/strong><\/em><\/p>\n\n\n\n<ul><li>Don&#8217;t be loud or try to yell back at the person who is yelling. Wait for him\/her to take a breath; then speak. Speak calmly, at a medium volume.<\/li><li>Remember, there is no point in reacting quickly, other than trying to calmly reduce the level of arousal.<\/li><li>Don&#8217;t answer offensive questions or those that don&#8217;t have an answer. For example, &#8220;Why everyone &#8230;?&#8221;, &#8220;Why all this &#8230;?&#8221;, &#8220;When will it all end &#8230;?&#8221;. There should be no answer to these questions.<\/li><li>Explain boundaries and rules in an authoritative, firm tone, but always with respect.<\/li><li>Empathize with the feelings, but not the behavior.<\/li><li>Where possible, try to distract the person with &#8220;thoughts and insights&#8221;. You can clarify &#8220;&#8230; help me understand what you are telling me.&#8221;<\/li><li>Communicate the consequences of &#8220;atypical\/inappropriate behavior&#8221; without threats or anger.<\/li><li>Do not try to suppress the dignity of the interlocutor.<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Recommendations for verbal de-escalation in a dangerous situation When a potentially verbal and\/or physically dangerous situation arises, verbal de-escalation practices can be helpful. Remember: an angry person has a reduced ability to think logically. De-escalation techniques are not something natural and intuitive to our psyche, so sometimes we are forced to respond in a more [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":8855,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"templates\/template-full-width.php","format":"standard","meta":{"footnotes":""},"categories":[168,81],"tags":[],"acf":{"url_better":"","countries":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Recommendations for verbal de-escalation in a dangerous situation - REAct<\/title>\n<meta name=\"description\" content=\"Advice from the psychologist of the REAct project regarding the practice of verbal de-escalation for dangerous situations during communication.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/react-aph.org\/en\/recommendations-for-verbal-de-escalation-in-a-dangerous-situation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Recommendations for verbal de-escalation in a dangerous situation\" \/>\n<meta property=\"og:description\" content=\"Advice from the psychologist of the REAct project regarding the practice of verbal de-escalation for dangerous situations during communication.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/react-aph.org\/en\/recommendations-for-verbal-de-escalation-in-a-dangerous-situation\/\" \/>\n<meta property=\"og:site_name\" content=\"REAct (Rights \u2013 Evidence \u2013 Actions)\" \/>\n<meta property=\"article:published_time\" content=\"2022-07-20T10:13:15+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-07-20T10:13:57+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/react-aph.org\/wp-content\/uploads\/2022\/07\/poradi-psihologa-kartinki-dlya-fb-sajt-1-560x293.png\" \/>\n<meta name=\"author\" content=\"Tetiana Palamar\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Tetiana Palamar\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/react-aph.org\/#website\",\"url\":\"https:\/\/react-aph.org\/\",\"name\":\"REAct (Rights \u2013 Evidence \u2013 Actions)\",\"description\":\"REAct - 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